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Onboarding

How to chat to a nurse or doctor

Log in to the 
Unu app

Download & register on 
the app to get started

Enter your ID or passport number & 
your mobile number Then enter the OTP that is sent to your mobile phone On the home screen you’ll find the 
‘Chat for medical assistance’ button

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Tap to chat 
to a nurse

Simply tap on the button 
to get started

You’ll see a pop-up where you an either chat to a nurse or get trauma & other counselling Tap on the ‘Chat to a nurse’ button Then tap on the ‘Chat on WhatsApp’ button Your name & ID number should pop up on the app. Press the enter arrow to send this to the WhatsApp nurse

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Start your chat

Follow all the text prompts

You’ll need to re-enter your ID or passport number to continue This is to make sure it is you & to protect 
your info You’ll receive a welcome text with your membership details on & an ‘Options’ menu Tap on the ‘Options’ menu You’ll see three options: 
‘Chat to a nurse’, ’ Get trauma, debt & legal’ or ‘See FAQs’ Choose ‘Chat to a nurse’ and hit the 
send arrow You’ll be asked to accept the disclaimer: 
‘Yes’ or ‘No’. Choose ‘Yes’ to continue

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Chat about 
your symptoms

Give as much detail as possible

You’ll be asked if you have any 
life-threatening issues If you choose ‘Yes’ you’ll be directed out 
of WhatsApp to an emergency line If you choose ‘No’, you’ll be connected 
to a nurse You’ll receive a welcome text from her, 
along with her name She’ll talk you through your symptoms 
with a set of questions. Give as much 
detail as possible

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Get a script 
or a referral

The nurse will decide 
what to do next

Based on your symptoms, she’ll either send you a script for acute or OTC (Over-the-Counter) meds or she’ll refer you to a doctor for an online or in-person consult

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Collect your meds or see a GP

Visit your nearest pharmacy or get an appointment

Show your digital membership card to the pharmacist to get your meds Get a virtual or in-person appointment with a doctor Our nurses & doctors are available 
from 8am - 6pm on weekdays and 8am to 2pm on weekends & public holidays

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