Log in to the Unu app
Download & register on the app to get started
Enter your ID or passport number & your mobile number
Then enter the OTP that is sent to your mobile phone
On the home screen you’ll find the ‘Chat for medical assistance’ button
Tap to chat to a nurse
Simply tap on the button to get started
You’ll see a pop-up where you an either chat to a nurse or get trauma & other counselling
Tap on the ‘Chat to a nurse’ button
Then tap on the ‘Chat on WhatsApp’ button
Your name & ID number should pop up on the app. Press the enter arrow to send this to the WhatsApp nurse
Start your chat
Follow all the text prompts
You’ll need to re-enter your ID or passport number to continue
This is to make sure it is you & to protect your info
You’ll receive a welcome text with your membership details on & an ‘Options’ menu
Tap on the ‘Options’ menu
You’ll see three options: ‘Chat to a nurse’, ’ Get trauma, debt & legal’ or ‘See FAQs’
Choose ‘Chat to a nurse’ and hit the send arrow
You’ll be asked to accept the disclaimer: ‘Yes’ or ‘No’. Choose ‘Yes’ to continue
Chat about your symptoms
Give as much detail as possible
You’ll be asked if you have any life-threatening issues
If you choose ‘Yes’ you’ll be directed out of WhatsApp to an emergency line
If you choose ‘No’, you’ll be connected to a nurse
You’ll receive a welcome text from her, along with her name
She’ll talk you through your symptoms with a set of questions. Give as much detail as possible
Get a script or a referral
The nurse will decide what to do next
Based on your symptoms, she’ll either send you a script for acute or OTC (Over-the-Counter) meds or she’ll refer you to a doctor for an online or in-person consult
Collect your meds or see a GP
Visit your nearest pharmacy or get an appointment
Show your digital membership card to the pharmacist to get your meds
Get a virtual or in-person appointment with a doctor
Our nurses & doctors are available from 8am - 6pm on weekdays and 8am to 2pm on weekends & public holidays
